Refund policy
At [STORE NAME], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
To be eligible for a return, your item must:
Be returned within [X DAYS] of delivery.
Be unused, unworn, and in its original condition.
Include all original packaging, tags, accessories, and proof of purchase.
Not fall under the list of non-returnable items below.
We reserve the right to refuse returns that do not meet these conditions.
2. Return Timeframe
You may request a return within [X DAYS] from the date your order is delivered.
To initiate a return, please contact us at [EMAIL ADDRESS] with your order number and the reason for your return.
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed within [REFUND PROCESSING TIME].
Refunds will be issued to your original payment method unless otherwise agreed.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
4. Exchanges
We offer exchanges for eligible items, subject to product availability.
If you would like to exchange an item for a different size, color, or replacement, please contact us at [EMAIL ADDRESS].
If the requested replacement is unavailable, we may offer a refund or store credit, where applicable.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the product and packaging
After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.
6. Non-Returnable Items
The following items cannot be returned unless they are damaged or defective:
Personalized or custom-made products
Gift cards
Digital products or downloadable items
Perishable goods
Hygiene or personal care products once opened
Items marked as "Final Sale" or "Non-Returnable"
7. Return Shipping Costs
If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs unless otherwise stated.
Original shipping charges are generally non-refundable unless the return is due to our error.
8. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us:
Email: [EMAIL ADDRESS]
We are committed to providing a fair, transparent, and hassle-free return experience for all our customers.